Drawing on his 40-year career, Martin reflects on the tension between tradition and innovation in the market. He argues that while tradition brings trust and stability, it should serve as a springboard for evolution rather than a constraint. The conversation challenges the narrative that artificial intelligence is a threat, instead framing it as a tool that enhances human expertise, particularly in complex decision-making and relationship management, which are key pillars of the profession.
The discussion delves into how technologies like AI and digital underwriting can eliminate manual inefficiencies, enhance data-driven decision-making, and free up underwriters to focus on high-value interactions. Martin shares insights from his time at Ascot and his current roles, highlighting the potential of platforms like Artificial’s to transform how insurers and brokers work. These tools enable scalable capital deployment, smarter triage, and real-time risk assessment, while preserving human oversight. Martin encourages industry professionals, whether seasoned or new, to embrace change, stay curious, and recognise the competitive advantage early adoption can bring.
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