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Why Lloyd's is still the home of insurance innovation, with Freddie Scarratt

Georgie SimisterAnna Hawkins
Georgie Simister, Anna Hawkins14 Jul 2025

In this episode of Insurance Technology: Fact or Fiction?, host Georgie Simister is joined by Freddie Scarratt, Global Deputy Head of Insurtech at Gallagher Re, to explore whether the Lloyd's market deserves its reputation for being slow to innovate.

Episode 3 of Insurance Technology: Fact or Fiction? podcast with guest Freddie Scarratt of Gallagher Re

Freddie shares insights from Gallagher Re’s Q1 2025 report, revealing a surge in insurtech investment (over $1.3 billion, with a strong focus on AI-driven solutions). While insurance may appear cautious compared to other sectors, Freddie argues that this is a necessary byproduct of a risk-averse industry. Innovation is very much alive in the London Market, from incubators like Lloyd’s Lab to emerging models like ring-fenced innovation units within syndicates.

Freddie and Georgie also explore why distribution and claims are seeing the most innovation today, while underwriting insurance software is gaining traction thanks to AI and data initiatives. Freddie also breaks down how brokers and carriers measure innovation success, highlighting loss ratio, operational efficiency, and speed to decision as key metrics. The episode concludes with a reminder: innovation has always been part of Lloyd’s DNA. The challenge now is not pace, but visibility. As Freddie puts it, 'We do innovate, we just need to shout about it more.'

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